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Sales@MyTownReels.comFrequently asked questions
What do I get with My Town Reels?
A monthly subscription delivers 4, 8, or 12 ready-to-post reels of Metro Atlanta each month, in your chosen style (Modern or Vibrant). The one-time Clip Pack is a library of 100 local Cobb County clips you can post as much as you like.
When are my videos delivered?
Monthly plans: your full package is emailed once a month, the Monday after your payment. Annual plans: the first Monday of each month. Clip Pack: your download link arrives within 48 hours of purchase.
How does billing work?
Monthly plans renew automatically on your signup date each month. Annual plans are a single yearly payment (and save 25%). All payments are securely processed by Stripe.
How do I cancel?
Email Sales@MyTownReels.com from the address on your account. Cancellations take effect with 30 days' notice — you'll be billed one final cycle and receive that cycle's videos, after which your subscription ends and you won't be billed again.
Do you offer refunds?
Because videos are produced and delivered within each billing cycle, monthly and annual fees are non-refundable once a cycle has begun. Clip Pack purchases are non-refundable (a digital product delivered with usage rights). See our Terms of Service for full details.
How do I use a promo code?
Enter your code at checkout in the "Add promotion code" field. New clients can use code NEWCLIENT for 50% off their first month (monthly plans, through Dec 31, 2026).
Is my payment secure?
Yes. All payments are processed by Stripe, a trusted global payment provider. We never see or store your full card details.
I haven't received my videos or download — what do I do?
First, check your spam/promotions folder (delivery comes from our email). Still nothing? Email us at Sales@MyTownReels.com and we'll resend right away.
Can I switch styles or plan sizes?
Absolutely — just email us and we'll help you switch between Modern and Vibrant, or change your plan size, for your next cycle.
See also: Terms of Service · Privacy Policy